Frequently asked questions

Increlon Affiliate is a Shopify app that lets you run your own affiliate and referral program directly from your store. You recruit partners and customers to promote your products, track the sales they drive, and pay them commission — all without leaving Shopify or writing any code.

Any Shopify merchant who wants to grow through word-of-mouth: brands recruiting influencers and content creators, stores turning happy customers into referrers, and businesses running structured partner or ambassador programs. It works for a handful of affiliates or thousands.

Discount codes alone can't tell you who actually drove a sale, can't hold and approve commission before you pay, and can't give each partner their own dashboard. Increlon attributes every order to the right affiliate, manages the full commission lifecycle (pending → approved → paid), and gives affiliates a self-serve portal with their own links, stats, and payouts.

No. Increlon installs like any Shopify app and runs from your admin. The signup form and affiliate portal are served on your own store domain — you add them to your navigation without editing theme code.

Most stores are accepting affiliate applications within a few minutes. A short setup checklist walks you through publishing your signup link, adding the affiliate portal to your storefront, and setting your first commission rate.

Yes. We have a library of short explainer videos — most under a minute — that walk through recruiting affiliates, creating offers, tracking sales, and paying partners, all inside Shopify. Watch them at https://increlon.com/videos.

No. Affiliates sign up through your storefront and access their portal using their Shopify customer account. There is nothing for them to install or register elsewhere — the portal lives on your own store domain.

Yes. You can add affiliates manually one at a time, or upload a CSV to invite a whole list in bulk. Invited affiliates receive a portal-access email and can start sharing as soon as they're approved.

Yes. You can bulk-import your existing affiliates by CSV and set their commission rates, so you keep your partners when you switch.

You publish a signup form on your store. Applicants submit their details, you approve or reject them, and approved affiliates immediately get access to their portal and share links. You can also invite people directly without a public form.

Yes. You can group affiliates and give each group its own commission rate, hold window, and payout methods. Every member inherits the group's settings automatically, and you can override any individual affiliate when a partner needs different terms.

Yes. Applications are held for your review — you approve the affiliates you want and reject the rest. You can also suspend an affiliate later without deleting their history.

You can set a default rate for each affiliate, a per-campaign rate for specific products or collections, and a shared rate for a whole group. The most specific rule wins, so a campaign rate overrides the affiliate's default.

Yes. Campaigns let you target a specific product or collection and set a dedicated rate for it. Affiliates earn the campaign rate on matching sales and their default rate on everything else.

Yes. A commission hold window keeps new commissions pending for a period you choose (for example, until your return window closes) before they become eligible for payout — so you're not paying out on orders that might be refunded.

If an order is refunded or cancelled, the commission attached to it is reversed automatically, so you never pay affiliates for sales that didn't stick.

Optionally, once an affiliate refers a customer, you can keep crediting that affiliate for the customer's future orders for a period you define — rewarding partners who bring you long-term customers, not just one-off sales.

Each affiliate gets share links and their own coupon codes. When a shopper buys through a link or code, the order is attributed to that affiliate and the commission is calculated automatically — tracked reliably at checkout.

The most recent one. Attribution is last-touch — the affiliate whose link the shopper clicked most recently before buying earns the commission, so a later click takes over from an earlier one. The one exception is coupons: if the shopper applies an affiliate's coupon code at checkout, that coupon's affiliate is credited.

Yes. Affiliates can generate a share link for any product or collection from their portal, so they can promote exactly what's relevant to their audience.

Every attributed order is listed with the affiliate who earned it, the commission, and its status — so you always know where your sales are coming from.

Increlon supports PayPal, Wise, Venmo, Cash App, and store credit, plus a manual option for any other method you use. Affiliates can choose their preferred method in their portal.

Yes. Each affiliate sets their preferred payout method and destination in their portal, and you can restrict which methods your program offers.

Yes. You can schedule automatic payouts so eligible commissions are paid on a regular cadence, or pay affiliates on demand — individually or many at once.

With supported express methods, approved commissions can be sent to affiliates quickly rather than waiting for a manual payout run.

Yes. A campaign can pair an affiliate's tracking with a customer-facing discount, so the shopper gets a deal and the affiliate still gets credited for the sale.

Yes. Campaigns can target a single product or a whole collection, so an affiliate only earns the campaign rate when the sale matches.

Yes. Campaigns can have an end date and usage limits, so promotions run only as long — and as far — as you want.

Customer advocacy turns your existing customers into referrers. After a purchase, a customer can be invited to join your program and start earning by referring friends — no application needed.

The widget appears on your Shopify thank-you page and lets a customer join your program in one tap, right after they buy — the moment they're most excited about your product.

Yes. You can add your logo and match your store's colours so the signup form and portal look like a natural part of your brand.

Yes. Increlon works with your own email delivery — SMTP, SendGrid, Postmark, Resend, Mailchimp, Klaviyo, or Gmail — so affiliate emails come from your domain. You can also customise the emails the app sends.

No. Increlon Affiliate has no upfront fees, no setup fees, and no fixed monthly subscription to get started — you can launch and run your entire affiliate program on the free plan. The paid tier is truly pay-as-you-go: you're only charged based on the results the app actually drives for you, not a flat monthly bill you pay whether or not it performs. Everything is billed through your regular Shopify invoice, so there's no separate payment setup, no long-term contract, and you can change or cancel your plan at any time.

Yes. You can start on a free plan and upgrade as your program grows. See the Pricing section for what each plan includes.

Billing runs through Shopify, so any charges appear on your regular Shopify invoice — there's no separate payment setup. You can change or cancel your plan at any time.

Your plan sets the limits on program size and volume. Higher plans raise or remove those limits — see Pricing for the details, and you can upgrade whenever you outgrow your current plan.

Yes. Increlon works alongside Shopify's native discounts and uses Shopify's own discount and checkout mechanics for affiliate coupons, so everything stays consistent at checkout.

You do. Your affiliates, orders, and commission records belong to your store, and the program runs inside your Shopify account.

Support is available in-app and by email. You'll also find setup guidance and a full help centre once the app is installed.